We practice providing outstanding Customer Service! One of the highest complaint points about most other management companies is their inability to return correspondence by either returning a phone call messages or even replying by an email. At Transcend Association Management, we understand that effectively communicating the steps in the resolution of a problem brings calm to any situation.
Most non-emergency correspondence is returned within 24 hours but we have been known to return phone calls and emails within the first hour.
For all life threatening or property threatening scenarios, there is a person available to respond to these situations on a 24 hour basis…
Homeowner Services include:
- Oversee the Rental of Clubhouse
- Attention to Common Area Repairs
- Immediate dispatch of appropriate vendor to resolve issue
- Email validation that work order has been processed
